بررسی امکان‌سنجی اجرای الگوی بالدریج به عنوان معیار ارزیابی و تعالی عملکرد (مورد مطالعه: شهرداری‌های استان فارس)

نوع مقاله: مقاله پژوهشی

نویسندگان

1 استاد حسابداری دانشگاه شیراز و حسابدار رسمی

2 عضو هیأت علمی دانشگاه خلیج فارس.

چکیده

مقدمه: هدف این پژوهش، بررسی امکان‌سنجی اجرای یکی از الگو‌های ارزیابی و تعالی عملکرد به نام «بالدریج» در سنجش عملکرد شهرداری‌های استان فارس است.
روش پژوهش: مطالعه حاضر، از نوع پژوهش‌های توصیفی پیمایشی است که در شهرداری‌های استان فارس انجام شده است. داده‌های پژوهش از طریق پرسش‌نامه گردآوری و برای آزمون فرضیه‌های پژوهش از آزمون t یک نمونه‌ای و میانه استفاده شده است. نرم افزارهای مورد استفاده SPSS نسخه 15 و MINITAB نسخه 13 است.
یافته‌ها: نتایج پژوهش حاکی از آن است که در شهرداری‌های استان فارس امکان اجرای سازه‌های رهبری، برنامه‌ریزی راهبردی، مشتری و مدیریت فرایند وجود دارد ولی شهرداری‌های مزبور در زمینه اجرای سازه‌های مدیریت اطلاعات و نیروی کار، آمادگی لازم را ندارند.
نتیجه‌گیری: به‌نظر معاونان اداری و مالی شهرداری‌های استان فارس امکان اجرای الگوی بالدریج به عنوان معیار ارزیابی و تعالی عملکرد در شهرداری‌های استان فارس وجود دارد.

کلیدواژه‌ها


عنوان مقاله [English]

Studying the Feasibility of Implementing Baldrige Model as an Evaluation Measurement and Excellence Criteria (A Case Study: Municipalities of Fars Province)

نویسندگان [English]

  • Gh. Mahdavi 1
  • H. R. Hajeb 2
1 Associate Professor, Accounting Department, Shiraz University, and Certified Public Accountant
2 Faculty Member of Persian Gulf University
چکیده [English]

Introduction: The objective of this research is to study the feasibility of implementing one of the models for evaluation measurement and excellence criteria for measuring the performance of municipalities in Fars province called Baldrige Model.
Method: The current study is a descriptive survey which has been done in municipalities of Fars Province. Data of the research were collected through a questionnaire, and to test the research hypotheses, one sample t Test and Median Test have been utilized. SPSS Version 15 and MINITAB Version 13 were also used.
Results: The findings of the research suggest that there exist the possibility of implementing the components of leadership, strategic planning, customer, and process management in municipalities of Fars province, but the mentioned municipalities do not have the necessary preparation to implement the components of information management and workforce.
Conclusion: According to the opinions of administrative and financial deputies of municipalities of Fars province, it is possible to implement Baldrige Model as evaluation measurement and excellence criteria there.

کلیدواژه‌ها [English]

  • Performance Measurement
  • Continuous Improvement
  • Total Quality Management
  • Baldrige Model
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