Journal of Health Accounting

Journal of Health Accounting

Investigating the relationship between conflict management styles and job burnout of public sector accountants, considering the mediating effect of role overload

Document Type : Original Article

Authors
M. Vahdani (Ph. D.) 1
J. Mohammadi Mehr 2
1 Assistant Professor, Department of Accounting, Bojnord University, Bojnord, Iran
2 Senior Expert, Department of Accounting, Bojnord University, Bojnord, Iran
10.30476/jha.2022.82822.1316
Abstract
Introduction: different styles of conflict management for employees is a valuable issue that can affect job burnout; Also, the psychological pressure of role overload can increase job burnout. Considering the working conditions and environment of public sector accountants, who are exposed to job burnout, in this research, the effect of conflict management styles (including collaboration style, dominance style, and avoidance style) on the job burnout of said accountants and the effect of role overload on this relationship was investigated. Is. Research method: This research is practical in nature and survey in terms of method. The statistical population of the research includes public sector accountants in government agencies, municipalities and organizations under the judiciary (such as the country's property and document registration organization, etc.) and the statistical sample of the research is 390 people. The necessary data has been collected through a questionnaire. Findings: The psychological stress factor of role overload has a positive and significant effect on job burnout. Regarding conflict management styles, cooperation style has a negative and significant relationship with job burnout; But despite the psychological pressure factor of role overload, this relationship is not negative and significant. Dominance style has a positive and significant relationship with job burnout, and role overload has a positive and significant effect on the mentioned relationship. Avoidance style, both directly and through role overload, has a significant effect on job burnout. Conclusion: Public sector accountants suffer from job burnout under the influence of conflict management styles and role overload. By knowing the factors affecting job burnout, public sector managers can prevent their job burnout and minimize its effects in order to achieve organizational goals and optimal efficiency.
Keywords
Role overload
public sector accountants
job burnout
conflict management