Problems Associated with Implementing the Tenth Chapter of State Services Management Law at Kerman University of Medical Sciences

Document Type : Original Article

Authors

1 Assistant Professor in Health Services Management, Faculty of Management and Informatics, Shiraz University of Medical Sciences, Shiraz, Iran.

2 Ph. D. Candidate in Epidemiology, Research Center for Modeling in Health, Institute for Futures Studies in Health, Kerman University of Medical Sciences, Kerman, Iran.

3 Associate Professor, Medical Informatics Research Center, Institute for Futures Studies in Health, Kerman. University of Medical Sciences, Kerman, Iran.

4 Master Student in Industrial Management, Bushehr’s Persian Gulf University, Boushehr, Iran.

5 General Practitioner, Shiraz University of Medical Sciences, Shiraz, Iran.

Abstract

Introduction: The dynamicity of environment makes the organizations implement some changes for better accommodation. State Services Management Law (SSML), which has been deployed in public organizations since the early 2010 is such an effort by organizations to better accommodate to environmental changes. The purpose of the current study is to identify the implementation problems of the tenth chapter of the SSML.
Method: This study has been conducted using qualitative research methods. The sample which comprised eight employees from different units of Kerman University of Medical Sciences was selected purposefully. The data were collected through semi-structured interviews, and framework analysis method was used for their analysis.
Results: Seven themes and seventeen sub-themes were identified as describing the problems that face the implementation of the tenth chapter of the SSML: ambiguity regarding law implementation and responsiveness; lack of comprehensive regulations for implementation, payments discrimination and concentrated rates, salaries incompatibility with inflation rate and cost of living index, undefined career advancement for some job categories, difficulties in adjusting law with previous mandates, and incomprehensiveness in law implementation.
Conclusion: Implementing the tenth chapter of the law has brought about many problems for implementers and employees. Most of these problems are the result of unrealistic perceptions and expectations which have been raised among stakeholders before implementation. Teaching implementers more precisely and better informing before implementing other chapters of the law might help overcome many of these problems.

Keywords

References

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